Shortly after Microsoft released the cumulative updates for Windows 10 earlier this month, numerous users started complaining about printing after installing the update. Users with different brands of printers found that the printing failed and showed APC_INDEX_MISMATCH errors accompanied with blue screen. Shortly afterwards, Microsoft confirmed that the company was aware of the problem and unveiled a workaround to resolve the problem.
According to Microsoft, the problem is affecting people using certain Type 3 printer drivers. If you are experiencing the problem after installing the update, you can follow these instructions to determine the type of driver:
- Press the Windows key+r or select Start and type run and select it.
- Type printmanagement.msc and press enter or select the OK button.
- If Print Management opens, continue to step 4. If you receive the error, Windows can not find ‘printmanagement.msc’. then select Start and type manage optional features and select it. Select Add a Feature and type print, select the check box next to Print Management Console and select install. You will now need to start at step 1 again.
- Expand Print Servers, expand your computer’s name, and select Printers.
- You can now see the Driver Type for each of your installed printer drivers.
Afterwards, you can follow the company’s official video for a temporary fix. The company says:
To mitigate the issue, follow the instructions in this video. The Command Prompt commands from the video are as follows (you will need to replace KX driver for Universal printing with the name of your printer, as explained in the video):
- rundll32 printui.dll,PrintUIEntry /Xg /n “KX driver for Universal printing”
- rundll32 printui.dll,PrintUIEntry /Xs /n “KX driver for Universal printing” attributes +direct
This is only a temporary fix. Microsoft says: “We are working on a resolution and estimate a solution will be available in the coming week”.