As you might already know, bigger companies tend to outsource their works on a regular basis. For instance, Microsoft has been outsourcing the analysis of recordings made through platforms such as Cortana for a while now. According to Microsoft, the analysis will help the company to improve the services and offerings moving forward. Understandably, a lot of users expressed their concerns regarding possible invasion of privacy.
And now, according a report from The Guardian, Microsoft has been outsourcing recordings made through Skype and Cortana to China without any form of security. According to sources, the new recruitments weren’t verified to ensure they can be trusted with sensitive data.
Moreover, the report claims that the new recruits were asked to create accounts with same passwords for convenience. Moreover, the contractor revealed that he received his username and password through email and he was allowed to work from home.
Shortly after the report, Microsoft issued a statement claiming that the information sent out for analysis contains short length audio which were de-identified.
The company said, “Review snippets are typically fewer than ten seconds long and no one reviewing these snippets would have access to longer conversations. We’ve always disclosed this to customers and operate to the highest privacy standards set out in laws like Europe’s GDPR.”